Help · FlexMentor by Jabez Sanjay
Delete your FlexMentor account
01Delete it in the app
- Open FlexMentor and sign in.
- Go to the Profile tab.
- Scroll down and tap Delete account.
- Confirm. You'll be signed out and your account is deleted straight away.
02Or ask us by email
Can't get into the app any more, or already uninstalled it? Email jabez@flexmentor.in from the address on your account with the subject “Delete my FlexMentor account”. We'll confirm the request came from you and delete the account within 30 days — usually much sooner — and reply when it's done.
Uninstalling the app on its own does not delete your account.
03What gets deleted
If you're a client
- Your account, login details and profile
- Weight entries, check-ins, body measurements and wellness scores
- Workout logs, meal logs and progress photos
- Your plans, Momentum history (Volts, streaks, badges) and notifications
- Your conversation with your coach — it disappears for them too
If you're a coach
- Your account, coaching profile, plan templates and custom foods and exercises
- The plans you assigned and your conversations with clients
- Your clients' accounts are notdeleted — their logs, check-ins and photos belong to them. They'll see that they no longer have a connected coach. Let your clients know before you go.
04What we keep, and for how long
Everything listed above is removed from our live systems and storage within 30 days of your request. We may keep a minimal record of the deletion request itself, and anything the law requires us to keep, for no longer than necessary. Crash reports and server logs expire on their own and aren't used to rebuild your account.
More detail is in our Privacy Policy.
05Deleting some data, not your account
If you want specific entries or photos removed but want to keep using FlexMentor, email us with what you'd like deleted and we'll take care of it.