How can we help?

Email jabez@flexmentor.in. A person reads every message, usually within a working day. It helps to include whether you're a coach or a client, your phone model, and a screenshot of anything that looks wrong.

Found a security problem? Email the same address with “Security” in the subject. Please give us a chance to fix it before telling anyone else.

1. Install FlexMentor and tap Get started on the sign-in screen.
2. Enter the 6-digit code we email you to verify your address (it's valid for 15 minutes).
3. Add your brand name and specialty — clients see your brand name in their app.
4. Add your first client: name, email, goal, starting and target weight, and plan length. They'll get an invite email straight away.
5. Write their workout and nutrition plans — or save one as a template and copy it to the next client.

You can't sign up on your own — your coach adds you. Look for an email from FlexMentor with your invite link, open it on your phone and choose a password. Then log in to the app with the same email.

The invite link expired or didn't arrive

Invite links work once and expire after 7 days, and only the newest link works. Check your spam folder first. If it's expired, ask your coach to send a new one (they can also share it on WhatsApp), or open the app, tap Forgot password?on the sign-in screen and enter the email your coach used — we'll send a code so you can set your password and sign in.

On the sign-in screen tap Forgot password?, enter your email and tap Send code. Enter the code from the email and choose a new password. No email after a few minutes? Check spam, and make sure it's the address you signed up (or were invited) with.

FlexMentor uses notifications for new messages, check-in reviews, new plans, kudos and your daily reminder. If they're not arriving, check that notifications are allowed for FlexMentor in your phone's settings.

Clients can change the daily reminder time — or turn it off — from the Profile tab. Quiet mode there tones down celebrations and animations.

FlexMentor's built-in foods come from the Indian Nutrient Databank and ICMR-NIN's food tables, plus packaged foods from Open Food Facts. Values are estimates and some entries may be off. Email us the food name and what looks wrong and we'll fix it. Coaches can also add their own custom foods.

• Delete your account — in the app or by email.
• Want a copy of your data, or something corrected? Email us — see your rights in the Privacy Policy.
• Terms of Service